Privacy Policy for ResumePro
This Privacy Policy explains how ResumePro (“ResumePro”, “we”, “our”, or “us”) collects, uses, discloses, stores, and protects personal information obtained through ResumePro.ca and in the course of providing professional resume-writing services.
This policy is intended for clients and website visitors located primarily in Canada and the United States. ResumePro is committed to handling personal information responsibly and in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Scope
This policy applies to information collected through:
• ResumePro.ca
• Email communications
• Telephone communications
• Online payment processing
• Professional resume-writing and related services
It does not apply to third-party websites that may be linked from this website.
2. Information We Collect
Depending on your interaction with ResumePro, we may collect:
Personal Information
• Name
• Email address
• Telephone number
• Employment history and career information voluntarily provided
• Resume, cover letter, or related career documents supplied during service delivery
Technical Information
• IP address
• Browser type
• Device information
• Operating system
• Referring pages
• General website usage statistics
Payment Information
Payments are processed through Stripe. ResumePro does not store complete payment card numbers. Payment information is collected and processed directly by Stripe in accordance with Stripe’s own privacy practices.
3. How We Collect Information
Information may be collected when you:
• Contact ResumePro
• Request information or services
• Purchase services
• Submit information needed to complete a resume project
• Browse ResumePro.ca
Google Analytics collects website usage information automatically through cookies and similar technologies.
4. How We Use Information
Personal information is used only for legitimate business purposes, including:
• Providing resume-writing services
• Communicating about projects
• Processing payments
• Responding to inquiries
• Improving website performance
• Maintaining business records
• Meeting legal obligations
ResumePro does not sell, rent, or trade personal information.
5. Cookies and Analytics
ResumePro.ca uses cookies and similar technologies to improve website functionality and understand how visitors use the website.
Google Analytics is used to collect aggregated statistical information such as:
• Pages visited
• Time spent on pages
• Traffic sources
• Device types
• General geographic regions
These analytics help improve the website and services offered.
Google Search Console is used to monitor website performance in Google Search. Search Console does not collect personally identifiable visitor information for ResumePro.
Most web browsers allow users to control, block, or delete cookies through browser settings. Disabling cookies may affect certain website functionality.
ResumePro does not use advertising cookies, behavioral advertising, or remarketing technologies.
6. Disclosure of Personal Information
ResumePro discloses personal information only when reasonably necessary to operate the business or when required by law. This may include trusted service providers such as Stripe for payment processing and website hosting or technology providers whose services support the operation of ResumePro.ca.
Client documents are treated as confidential.
• Resume content is never sold, shared, or used for AI training.
• Documents are accessed only as necessary to perform the requested services.
• Completed work remains confidential unless the client provides express written permission to use excerpts as samples.
• ResumePro does not knowingly collect more personal information than is reasonably necessary to provide its services.
• ResumePro does not sell, rent, license, or otherwise disclose client information for marketing purposes.
7. Retention of Information
Client resumes, supporting documents, correspondence, and related project materials are generally retained for up to three (3) years after completion of the engagement. Retention allows ResumePro to provide future revisions, respond to client inquiries, maintain business records, and meet legal obligations.
Information that is no longer required is securely deleted or destroyed when reasonably practicable.
8. Security
ResumePro uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Although reasonable precautions are taken, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Cross-Border Processing
Because certain third-party providers may store or process information outside Canada, personal information may be transferred to and processed in other jurisdictions, including the United States. Such information may become subject to the lawful access requirements of those jurisdictions.
10. Your Privacy Rights
Subject to applicable law, you may request access to the personal information ResumePro maintains about you, request correction of inaccurate information, or request deletion of your personal information where retention is no longer required.
To submit a privacy request, contact:
Email: terri@resumepro.ca
Phone: 403-563-0408
ResumePro will respond within 24 hours and in accordance with applicable privacy legislation.
11. Children’s Privacy
ResumePro services are intended for adults seeking professional resume-writing services. The website is not directed to children under the age of 13, and ResumePro does not knowingly collect personal information from children.
12. Third-Party Websites
This website may contain links to third-party websites for convenience. ResumePro is not responsible for the privacy practices, content, or security of external websites. Visitors should review the privacy policies of any third-party websites they choose to visit.
13. Changes to this Privacy Policy
ResumePro may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or website functionality. The revised version will be posted on ResumePro.ca with an updated Effective Date.
14. Contact
Questions about this Privacy Policy or ResumePro’s privacy practices may be directed to:
ResumePro
Email: terri@resumepro.ca
Phone: 403-563-0408
15. Governing Privacy Principles
ResumePro is committed to collecting only the personal information reasonably necessary to provide its services, using that information only for legitimate business purposes, protecting it through appropriate safeguards, and respecting the privacy rights of its clients in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
End of Privacy Policy.
